Documentation / Transports and SENT

PUESC emergency procedure

When PUESC's systems fail, PUESC announces an emergency procedure: for its duration, SENT notifications are sent by e-mail instead of through the web service. IntelliSent tells you when it is on and can send a transport's message under it for you.

PUESC's announcements

IntelliSent reads PUESC's newsletters. A new one arrives as a notification under the bell, and the latest one shows as a PUESC newsletter banner at the top of the screen; Read more opens it, and you can close the banner in your browser. Not every newsletter is about a failure: many are for information only.

When the emergency procedure is on

During an announced emergency procedure, a banner Emergency procedure is active shows above every screen with its time window, and the dashboard warns about it too. Outside the window, the procedure is not considered active.

What to do:

1. Read PUESC's message and check whether it affects your transports.
2. Send your transports as usual and watch their status.
3. When a transport's message does not get through to PUESC, open More on the transport and choose Confirmed in emergency procedure, then confirm.

IntelliSent then creates the message, sends it to PUESC's emergency e-mail address and marks the transport Emergency. You don't send any e-mail yourself. The action is offered for a transport that has not been registered, confirmed, closed or cancelled and has not been sent under the procedure yet.

Follow up

A transport handled under the emergency procedure has a section in its details with the last dispatch: when it was sent, the document number, the e-mail address it went to, its status and PUESC's answer. When PUESC answers by e-mail, IntelliSent matches the answer to the transport and shows its sender, subject, text and attachments (View response email).

The dashboard's Emergency tile counts these transports: their notifications need completing once PUESC is back.